Privacy policy

Privacy Policy

1. Information We Collect

When you place an order or contact us, we may collect information such as:

Your name
Billing and shipping address
Email address
Phone number
Payment information processed through our payment providers
Order history
Information about how you use our website, such as cookies and analytics

2. How We Use Your Information

We use your information to:

Process and ship your orders
Provide customer support
Communicate about your order
Improve our website and shopping experience
Prevent fraud and protect our business
Send occasional promotional emails if you choose to receive them

We do not sell your personal information.

3. Customer Photos

Your privacy is important to us. We will never use the photos you upload in our marketing, social media, website, or other promotional materials unless you have specifically given us permission to do so.

If you give us permission to use your submitted photos, you grant Memory Magnets Studio permission to use those photos to showcase our products. You may withdraw your permission at any time by contacting us at hello@memorymagnetsstudio.com, and we will stop using your photos in future promotional content.

4. Sharing Your Information

We only share your information with trusted service providers when necessary to operate our business, including:

Shopify, to power our online store
Payment processors to securely process payments
Shipping carriers to deliver your orders
Analytics and marketing providers that help us improve our website

These companies only receive the information needed to perform their services.

5. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and help us improve our services.

You can manage or disable cookies through your browser settings, although some features of the website may not function properly.

6. Data Security

We take reasonable measures to protect your personal information. While no online system can guarantee complete security, we work with trusted providers to help keep your information safe.

7. Your Choices

You may:

Update your account information at any time.
Unsubscribe from marketing emails using the link provided in those emails.
Contact us to request access to, correction of, or deletion of your personal information where permitted by law.

8. Third Party Services

Our website is hosted by Shopify and may contain links to third party websites. We are not responsible for the privacy practices of those websites.

9. Children’s Privacy

While we consider all of our content to be family friendly, our website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.